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Fill out this quick contact form to get in touch with New England Propane. Need something more specific? Get in touch with us on our general contact form here.

NOTE: If you are having a heat emergency, please call the office immediately. Do not use e-mail to alert us to an emergency. Thank you!











Important Propane Information

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Pool Heater Maintenance

Ready Your Pool for Propane Heating. 
Call New England Propane to Schedule Pool Heater Service.

Call us in the spring after your pool has been opened and the water is circulating. This gives us ample time to schedule your service accordingly. We can then clean and service your pool heater to ensure that it is running at peak efficiency. 

Before requesting service:

  1. Make sure your pool pump and filter are running.
  2. Bring your pool water up to normal operating level.
  3. Turn on electricity to the pool equipment. 
  4. Bring any pre-existing water pressure problems to our attention.
  5. Make sure there is propane in your tank.* 

* If your tank runs out of propane, please remember that we cannot relight a pilot light on a pool heater unless it has been serviced that season.

Scheduling Your Deliveries

Automatic deliveries will be made throughout the season and will typically average once a month, unless we find that you are using more or less than this frequency accommodates. Due to variations in the weather, temperature setting and personal use patterns, it is impossible for us to accurately determine your propane usage. We will generally try to fill your tank at the end of the season, ensuring an adequate supply of propane for your spring startup and helping to prevent underground tanks from “floating” out of the ground if there’s a high water table. 

Please allow us to provide exceptional service by doing the following:

  • In the spring, let us know when you will be opening and heating your pool. Contact us by phone or through our website. Check your gauge (located under the tank lid) and report the percentage reading to us. We will then schedule your deliveries accordingly.

  • Once your pool is open, have your pool heater serviced by one of our qualified technicians.

  • Anytime during the season, please let us know when you run low (see “A Quick Tip” below). This will give us ample time to make a delivery before you run out. It is especially important to check your gas supply 4-5 days in advance of any pool parties.

  • If you are interested in a remote monitoring device, please let us know (see remote monitoring details below).

  • When you close your pool, we suggest you report your tank percentage reading to us.

  • If you have any special delivery requests, please contact us.

A Quick Tip on Checking Your Propane Supply

We recommend that you periodically check your propane tank level. Avoid the costs associated with run-outs, leak tests and emergency deliveries. Cylinders or tanks larger than 28 gallons have a gauge which measures and displays the amount of propane remaining in the tank or cylinder. These gauges will typically have numbers on them, either from 5 to 80 or 5 to 95. If you notice that the gauge on your tank reads “40” or lower, please give our office a call.We are available 24 hours a day, 7 days a week for emergencies; however, if you request an emergency delivery outside of your normal delivery schedule, please be aware that there may be a charge for this service. 

Enjoy Peace of Mind with Remote Monitoring

Our intelligent monitoring system senses when the level of propane in your tank has gone below a preset threshold and transmits this information electronically to our office, so that we can schedule a delivery before you run critically low. No more checking your tank’s percentage every day and no more run-outs! You can dive right in knowing the water is just right. Call or email us at admin@newenglandpropane.com to get more information on remote monitoring.

Propane Safety Pointers

At New England Propane, our prime concern is your safety. Propane has a remarkably strong safety record, due in part to the stringent codes and regulations developed by the propane industry and the National Fire Protection Association (NFPA). However, as is the case with handling any fuel, there are always some safety measures to follow. With that in mind, here are some safety tips courtesy of the NFPA:

  • Handle any propane-powered equipment cautiously and always follow the manufacturer’s instructions.
  • Never store or use propane gas cylinders larger than one pound inside the home.
  • Never operate a propane-powered gas grill inside the home.
  • Have propane gas equipment inspected periodically by a professional for possible leaks or malfunctioning parts.
  • Carefully follow the manufacturer’s instructions when lighting a pilot.
  • If you smell a strong odor of gas, leave the area immediately and call New England Propane or the fire department from outside the home.

Last but definitely not least, if you have any questions about propane or propane accessories, feel free to contact our specialists via phone or visit our products page. Our staff receives continual training in the latest safety techniques. We always follow or exceed industry safety standards during deliveries, service calls and installations. Plus, we perform a GASCheck safety audit on residential safety systems and propane distribution system inspections for our commercial clients.

Propane Is the Best Way to Heat Your Pool

Propane is less expensive, more comfortable, and more efficient than electric heat. Plus, propane is “off the grid” – when you have an electric pool heat pump plus multiple air conditioners on (plus whatever other electric appliances are running), it puts a strain on your equipment ... and ups your electric bills. Visit our propane page to discover all the “pros” of propane.

We Sell and Install Pool Heaters!

New England Propane is proud to feature propane heaters for pools of all sizes and types – in-ground or above-ground, from only a few feet in diameter to Olympic-size. Our experts are here to help you choose a heater that’s right for your pool and your budget.