Privacy Policy

PRIVACY POLICY

Last Updated: 11/20/2024

New England Propane operates https://newenglandpropane.com, the New England Propane mobile app and portals. We are the sole owner of all information gathered on these sites. It is our policy to respect and protect your privacy in the manner outlined in this document.

INFORMATION GATHERING

New England Propane collects a variety of non-personally identifying information as is regularly and routinely provided by web browsers and services, including but not limited to your IP address, cookie information, page(s) visited, browser type, referring site, and similar data. This information may be aggregated and used in reports that review website, account portal or mobile app traffic and user behavior or identify modifications that will enhance the visitor experience. These reports may be shared with staff, vendors, business partners or the public.

IDENTIFYING INFORMATION

New England Propane does not collect personally identifiable information unless it has been provided voluntarily. This may include your name, address, phone number, account number, credit card or bank information, and purchase history, among other information which may be used to directly identify you. We do not sell or rent your personal information to third parties for financial gain in the ordinary course of doing business.

Your information may be utilized to secure your account information, provide products or services, fulfill orders, respond to requests, or provide additional services. By registering with our website, account portal or mobile app, submitting forms or otherwise providing your information to New England Propane, you authorize us to contact you regarding promotions, new products and services, company news, and other messaging. Should you wish to be excluded from these communications, please submit your request in writing or via email (see below).

PROTECTION OF YOUR INFORMATION

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. We may require a user name and password for you to access certain sections of the website; account portal or mobile app. New England Propane does not disclose that information to third parties. Your password is encrypted and New England Propane does not have access to it. As such, you are responsible for the security of your password. Automated mechanisms have been put into place to enable you to reset a lost or forgotten password, provided you are able to appropriately confirm your identity as the account holder.

THIRD PARTY WEBSITES

It is our intention that any website linked to from our domains upholds similar stringent privacy policies to protect your personal information, but we make no claim or warranty as to the safety and security of any website, business or digital platform not managed or owned by us.

LEGITIMATE BUSINESS PURPOSES

New England Propane may share your Personal Information with employees, contractors, subsidiaries and affiliated organizations in the course of legitimate business purposes in order to: fulfill requests or orders, provide customer service, or maintain the operations of the website, account portal or mobile app. New England Propane will disclose Personal Information in response to a subpoena, court order or government request, or as otherwise required by federal or state law; or if New England Propane believes in good faith that disclosure is reasonably necessary to protect the company, third parties, or the public at large.

REVIEW AND EDIT YOUR PERSONAL INFORMATION

You have the right to review a copy of the Personal Information collected by New England Propane and request that it be corrected or deleted. Please contact us as directed below to request a copy of your personal information.

SPRING APPRECIATION CONTEST TERMS

Spring Appreciation Contest runs from April 8 to May 29, 2021. All active pool heating customers automatically entered to win a $50 account credit. Automatic delivery customers receive two entries. One credit per customer address. Accountholder must be 18 or over to win. Entries have no cash value, and winnings will be issued as account credits only. Weekly winner will be chosen at random by New England Propane and announced publicly on Facebook. Winner will be notified by a New England Propane representative. All customers may contact New England Propane and request a list of winners. For customer privacy, only first name and last initial only. New England Propane’s decisions are final.

PRIVACY POLICY CHANGES

Our Privacy Policy may be changed at any time, and at New England Propane’s sole discretion. We expect any changes to be minor. Updated policies will be displayed on this page, and we recommend that you periodically check this page for changes. Your continued use of the site, app and portal after any change in this Privacy Policy constitutes your acceptance of the change.

CONTACT US:

We may be reached at:

New England Propane

162 Grassy Plain St.

Bethel, CT, 06801

(203) 792-7654