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Fill out this quick contact form to get in touch with New England Propane. Need something more specific? Get in touch with us on our general contact form here.

NOTE: If you are having a heat emergency, please call the office immediately. Do not use e-mail to alert us to an emergency. Thank you!

Confirmation: Account on Will Call


We pride ourselves in providing excellent service to our customers. At this time, your account is NOT set up for automatic delivery; it is set up as a "will call" account. Please remember to frequently check the gauge(s) on the propane tank(s) located on your property to avoid an "all out" situation. IF YOU RUN OUT OF PROPANE FOR ANY REASON, WE WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES YOU MAY INCUR, INCLUDING WITHOUT LIMITATION, FROZEN PIPES OR DAMAGE TO BUILDINGS AND THEIR CONTENTS.

Whether you requested your account to be will call or your account is on will call for other reasons, it is your responsibility to monitor your supply and call our office when the gauge(s) read approximately 40-45%. This allows us ample time to make a delivery before you run out of propane.

Allowing your propane tank to run empty is costly. The emergency delivery fee is $90.00 for deliveries made during normal business hours and $140.00 for deliveries made after business hours/holidays. In addition to the delivery charge, it may be required that we perform a leak test. We must have access to all of the propane appliances connected to the system. Additionally, underground tanks can often "float" out of the ground if they are not kept relatively full in areas where the water table is high.

Please be aware that if the equipment at the location is not owned or leased your account is subject to our minimum usage policy. If one (1) tankful of gas is not used annually your account will be billed the difference between the tank's capacity and what was actually used for that period. If you have any questions regarding this matter, please telephone our office and speak to a Customer Service Representative. Please sign and return a copy of this letter acknowledging that your account is on "will call" and the potential consequences that may arise from this.


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